We at nupurdreamz.in reserve the right to make fair and reasonable substitutions according to the local availability of specific flower types and containers.
When we receive a flower order from the customer, every effort is made on our end to create a similar arrangement in shape, size, and colour by using the flower varieties specified in the order description. Specific flower types may be indicated on the order, either by the actual description or in the content of an item from the product list.
In the case where a specific flower type or colour is unavailable within the given time frame of delivery in that locality, substitutions may be used within the arrangement to achieve the same overall shape, style, and colour effect and to ensure that the order is delivered on time.
Flowers of a similar shape, size, and value but of a different type and colour may be used as a substitute in the ‘arrangement’ to maintain the overall effect of the arrangement.
In arrangements of a single flower variety (e.g., a rose bouquet), the flower variety will take precedence over color.
However, though we take the utmost care of the customer’s desire, we request our customers be ready for a substitution in their order description, to allow for any difficulty in supplying the order to exact specifications.
In cases where substitution is done, we follow the hierarchy of importance given below:
1. Delivery time of the order, followed by
2. Color preferences, followed by
3. The overall style of the arrangement